FAQ

WHO WE ARE

1.    What is Gilt Taste?   
Gilt Taste is an online magazine and market for food and wine lovers, brought to you from Gilt Groupe. We publish original, daily stories and handpick every item we offer.

2.    What is Gilt Taste's relationship with the Gilt Groupe?   
As a part of the Gilt Groupe, Gilt Taste is built with the same state-of-the-art
technology and seamless shopping experience as our sister sites.

3.    What is the Gilt Taste Market?   
The Gilt Taste market gives you direct access to artisan food products and
ingredients, many of which have only been available to chefs until now.

4.    What is the Gilt Taste product commitment?
Gilt Taste is committed to offering quality products that are fresh, honest and inspiring. If you find your Gilt Taste product is not 100% fresh, please contact our Customer Support team.

HOW IT WORKS

1.    Do I need to be invited to join Gilt Taste?   
You don't need an invite to join Gilt Taste, and you don't need to be signed in
to view the site. However, you will need to register in order to make a purchase from the sales and market. Signing up on Gilt Taste automatically makes you a Gilt Groupe member, where you'll enjoy access to all Gilt and Jetsetter sales, and you'll
also receive a URL with your personal invitation link to invite your friends to
become Gilt members as well.

2.    Stay connected
Follow Gilt Taste on Facebook and on Twitter @gilttaste for fresh content every day.
   
3.    Do I have to pay for Gilt Taste membership?
Like the best things in life, Gilt Taste membership is free.
   
4.    How does Gilt Taste select products?

The Gilt Taste selection is curated by our team of gourmet food buyers who have worked in four-star restaurants and for gourmet food retailers.

5.    How often are sales held?
Beginning in June, Gilt Taste will feature daily special sales in addition to our full-priced market, stocked with a selection of some of the world's best artisan goods. Sign up for our weekly newsletter to receive notification of our sales, featured market products and fresh content.

6.    Product and Service Availability
The Gilt Taste site contains merchandise inventory information. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order. Unfortunately, Gilt Taste cannot guarantee that an item listed as “in stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product or service offering may be in stock when a customer places the order, and sold out by the time Gilt Taste attempts to process the order. Should this happen, Gilt Taste will notify you by email.  Service offerings that are out of stock generally are no longer available. If Gilt Taste determines that a product or service you wish to purchase is no longer available, the item will be cancelled from your order. Gilt Taste will notify you by email and delete the item from the site.

7.    Can I order by phone or through the iPhone/iPad apps?   
All Gilt Taste purchases must be made through our website.

8.    I have dietary restrictions/food allergies. Where can I find nutritional information for each product?
Gilt Taste provides ingredients for all packaged foods as provided by our suppliers. In addition, all packaged products include a nutritional label when shipped to you.  If for some reason you do not receive this nutritional information, but have questions about a product, please do not hesitate to contact our Customer Support team and we will be happy to assist. 

9.    I am an artisan/I know an artisan/I'd like to recommend a product that would be perfect for Gilt Taste. How do I get in touch?   
The Gilt Taste sourcing team is amazing at discovering exceptional products
and ingredients to share with you, but is always interested in uncovering a
hidden gem. Email artisan@gilttaste.com to share your ideas.

10.    What is California Proposition 65, and how does it apply to any of the products that you sell?
In accordance with Proposition 65, when a ceramic glaze meets FDA
standards but fails to meet the standards of Proposition 65, we issue the
following warning to our California customers: "The materials used as
colored decorations on the exterior of this product contain lead, a chemical
known to the State of California to cause birth defects or other reproductive
harm." If the interior or pouring lip of a serving vessel is finished with a
glaze that contains lead, we issue the following warning: "Use of this
product will expose you to lead and/or cadmium, chemicals known to the
State of California to cause birth defects or other reproductive harm."

PAYMENT

1.    How is sales tax calculated?   
The sales tax quoted at time of checkout is only an estimate. The final total
sales tax will be reflected on your invoice and will include state and local
taxes, as well as any applicable rebates or fees. Gilt Groupe is currently
obligated to collect sales tax in New York and Kentucky. Each state's tax laws
specify what purchases are subject to sales tax. No sales tax is charged when
purchasing e-gift cards; however, purchases paid for with e-gift card credits
may be subject to tax. For services (spa treatments, club memberships,
dining experiences) and tickets to events (concerts, shows) sales tax is
generally charged based on where the service or event is held and not the
billing or shipping address of the customer. Important Sales Tax Information
for Colorado Customers: Gilt Groupe, Inc. is not obligated to, and does not,
collect Colorado sales tax. Your purchase is subject to Colorado sales tax
unless it is specifically exempt from taxation. The purchase is not exempt
merely because it is made over the Internet or by other remote means. The
State of Colorado requires that the taxpayer file a sales/use tax return at the
end of the year reporting all of the purchases that were not taxed and pay tax
on those purchases. Retailers that do not collect Colorado sales tax are
obligated to provide purchasers an end-of-year summary of purchases in
order to assist purchasers in filing their tax report. Details of how to file this
return may be found at the Colorado Department of Revenue's website,
www.taxcolorado.com . Retailers that do not collect Colorado sales tax are
required by law to provide the Colorado Department of Revenue with a
report of the total amount of all of your purchases at the end of the year
above certain thresholds set by the Colorado Department of Revenue.

2.    Do you charge sales tax on shipping?
We are obligated by law to collect sales tax on shipping and handling fees
associated with a taxable order shipped to a New York address. For more
information, please visit the New York State Department of Tax and Finance
website here.
   
3.    What payment options do I have?
We accept American Express, Master Card and Visa. All payment methods
require a U.S. billing address.
   
4.    Is it safe to use my credit card?   
Gilt Taste accepts credit card payments through a secure online server.

5.    How can I change my credit card details?   
It’s easy to add a new credit card, delete a card or change your credit card
information on your account. Click here to go to Credit Cards and Billing
Addresses in your Account.

6.    When do you charge my credit card?
Gilt Taste does not charge your credit card until your order ships.   

7.    Can I use my Gilt credits?
Yes! Any credits you’ve earned on your Gilt account can be redeemed on Gilt
Taste.

RETURNS

1.    What is your Return Policy?   
All Taste items are final sale. If an item arrives damaged or spoiled, our
Customer Service team will work with you to determine an appropriate
solution. Please refer to the product detail page for specific information
regarding the Return Policy for each item.

   
2.    My non-returnable item is damaged. What do I do?
Contact our customer care team by calling 1-855-TASTEHQ/1-855-827-8347 or by
clicking here. Please have your order number, the name of the product, the
date of purchase, and tell us about the damage or defect. We always try to
resolve the situation quickly.
   
3.    How long does it take to see a refund reflected in my Account?
Once your item issue is processed, it will usually take 48 hours for a credit to
appear in your account. Please contact customer service by calling 1-855-
TASTEHQ/1-855-827-8347 or by clicking here if you have concerns about a
particular issue resolution.

4.    Do my credits expire?
Merchandise credits do not expire. All other credits, such as promotional
credits, expire one year from date of issue, unless otherwise stated. Go to
Account Credits to see your credits balance. We think you’ll feel better having
used your credits.

SHIPPING

1.    How long will it take to receive a shipment?   
Gilt Taste items are shipped directly from each purveyor, and delivery
timelines can vary from item to item. Our goal is to ship your purchase within
2-5 days of ordering. Perishable items are likely to ship in a shorter
timeframe, and some vendors do not ship between Thursday and Sunday.
Please refer to the product details page when you place your order for
estimated delivery dates. A tracking number will be emailed to you when
your order ships. This tracking number will allow you to check the delivery
status of your order.

2.    Does Gilt Taste ship overseas?
At the moment, we ship a small number of products internationally. We cannot ship to PO Boxes. Gilt offers $19.95 shipping for most international orders. International orders with large and heavy items may have higher shipping prices to ensure the order delivery. For more information on international shipping, please visit our International Shipping FAQ.

3.    How can I track my order?   
You will receive a confirmation email with a shipment tracking number after
your order has shipped. If you've purchased items from more than one
purveyor, you will receive individual shipment confirmations and tracking
numbers from each purveyor/each shipment of items. For your security
reasons, only a sales record of your transaction is kept on Gilt Taste; your
credit card details are not held on the site. Please visit your Account to see
the status of your order before it has shipped.

4.    What are Gilt Taste's shipping rates?    
Shipping charges vary depending on the item being shipped, the speed of delivery required, and the number of artisans you are ordering from. Please refer to the product detail page for the shipping rate of each artisan.

5.    How can I modify my order?

Once you place an order, you have 5 minutes to cancel the order, and then place a modified order. You can cancel the order by viewing it in the My Account section.

6.    Can I contact the purveyor directly? Will a purveyor ever contact me directly
regarding my order?   
No. Gilt Taste will manage all aspects of the customer experience to ensure
the most seamless and efficient communication.

7.    How are perishable goods packed and shipped?
This information is available as part of the product details, and therefore
specific to the product itself. Each product also features "Need to Know"
information on expiration/best-by dates, as well as use, care and storage.

8.    Is a signature required for perishable item delivery?
No. Gilt Taste only requires a signature for the delivery of wine and spirits, to
ensure proper age verification.

Carriers typically make 3 delivery attempts before the product is returned.
An estimated delivery timeframe is presented on the product detail page.
Please plan accordingly to be sure you receive the best quality product.

 SUPPORT

1.    I’m having trouble logging in.
If you're an existing Gilt Groupe member, you are able to sign into and check
out with Gilt Taste using your current credentials. If you join Gilt Groupe via
Gilt Taste, your username and password will also work across all Gilt Groupe
sites.

2.    What happens if I forget my sign-in information?
Not to worry—it happens. Select the Forgot Password link (under the
member sign-in box) and follow the instructions. You’ll be up and shopping
again in no time.

3.    How can I provide feedback?
Have a suggestion, comment or general feedback? Please send an email to
feedback@gilttaste.com to let us know.